Complaint / review text:
I just rescued a kitty. I went shopping at Petco.com and checked I could purchase and return to the store if I wanted to. When I proceeded to the checkout with my items and the option to pay via PAYPAL presented itself and liking to protect my credit card info, I chose to pay via PAYPAL. When I went to return a couple of items, I had to print my actual receipt out online and in doing so read on the receipt that if I paid via PAYPAL and returned items to the store, I would not be given a full refund but store credit - which I did not want for items I purchase via my credit card cloaked in PAYPAL.
However, If I wanted to pay for postage to return said items to the warehouse, I could get a full refund via PAYPAL. This is not acceptable. It wasn't like I wandered in off the street with no receipt. I just paid for the items and there seems to be no dispute over that FACT, just the inability to execute common sense. I have returned items to Target and Sears which I purchased through PAYPAL with no issue. I used Petco's online help chat and they were sorry, that's the way it is. I certainly won't be purchasing anything from Petco again, even though I was even when PetSmart just opened a store on my block.