Complaint / review text:
I took my dog to be groomed today as I've done for the past year. He would not walk in the back room so he lied down on the floor on his back wanting to be petted trying to avoid going in the back. The manager DAWN came stomping out from the back like "we the people", with a blue rope choke hold, put it around his neck as she was doing that she was saying "Caesar, we are not going to play this game, get up!" Going on and on dragging him up from the rope he got up. She stormed in the back room. The other employee who was SUPPOSED to groom him looked at me and couldn't believe what she just witnessed.
I told her to go get my dog! She did and walked out with Dawn and I said to Dawn "I cannot believe how inappropriate you just acted. I'll never return here again!" She said "I'm sorry." I called the store manager ASAP and told my story. She said it wasn't the first time there was a complaint with her. The store manager was apologetic and sympathized. No wonder why my dog was afraid to get groomed! She must mistreat these animals. BEWARE!!! He's a Rottweiler and so kind. Don't go to this groomer!!!