Complaint / review text:
I brought my dog, Scarlet, to Petco for grooming at 11:30 on 2 Feb. 2010. The groomer, Renee, talked to me with a rude tone of voice the entire conversation and rolled her eyes at me when I asked her about the prices for having my dog groomed. Her demeanor was extremely unprofessional and I will never take my dog to Petco for grooming again. My sister, an attorney, was with me and told me that she would not have let Renee work on her dog because, based on the way she treated us, she was fearful for the way Renee would treat Scarlet in my absence and would never have left her there to be groomed.
When I complained to the manager, Christine, she told me that she never had any problems with Renee before and insinuated it was my fault and, "It sounds like it was a personality issue." I have worked customer service in the past and I have never been treated this dismissively. I would think that Petco would want to know if their staff was treating customers disrespectfully instead of making the customer feel bad for voicing their opinion.