Complaint / review text:
We purchased a PX-1 Medium Power Pet Door in November, 2009 and have had nothing but problems with the collar. The first collar quit working by the end of December. After repeated emails, attempted telephone calls to customer service (who for some odd reason never answered the telephone) and finally after taking my complaint to Sams' Club, did I get a response. A new collar was sent. Well, by Feb. 17th the replacement collar no longer worked. Since then, I have sent repeated emails about the issue and finally reached a customer support person on Feb. 25th who was rude and uncooperative at best.
She wasn't interested in knowing my support ticket number or the issues around the problem. She just read me the product script about how to fix the problem. I had already done all of her suggestions. Remember, this is my second time around with a collar that had identical problems to the first collar. I told her that I would gladly send back the two non functioning collars and would like a new collar sent.
She told me that a new one couldn't be sent until they received the non functioning collars. I told her that my dog could not go in or out without a collar and would she please send a replacement. She told me, "No. But I could purchase a new one and they would get it out the door today. Now that's customer service. If you can find another manufacturer of automatic pet doors, I strongly suggest you buy from them. The product quality is poor and High Tech Pet's customer service is horrible.