Complaint / review / scam report
Banfield Pet Hospital
I signed up for the Wellness Plan at the Banfield pet h...

Complaint / review text:
I signed up for the Wellness Plan at the Banfield pet hospital on April 2009. I was told that the contract extends for a year and that after that year, I can call to cancel anytime (employee Stephanie stated this at the time of signing up). I have to move and needed to cancel after 14 months, but was told that the plan has automatically renewed itself for another year and that I could not cancel. I talked to the manager (Donna) who said while she understands that their employee (Stephanie) misinformed me, there is nothing that she can do and that I have to continue paying for the plan monthly. If I stop making payments, she would send my account into a collections agency. I have to continue paying for a pet health insurance plan that my pets cannot use ($45/month) despite being given misinformation by the company's employee.

Contact information:
Author: Contact with Author

Offender: Banfield Pet Hospital

Country: USA

Category: Animals & Birds


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