Complaint / review text:
I order the PX2 door from Pet Frenzy, when we tested the door, before installing it, the lock didn't lock, you could just lift up the door. Immediately, we phoned Pet frenzy and told them the door was defective and requested a replacement door. While waiting, (for a month), for the replacement, I read on a forum that the collar doesn't work when wet. This door is for dogs, why would the collar not work if it got wet? Made no sense to us, so when we finally received the replacement door, we tested the collar while wet.
As the forum said, the collar DOES NOT work when wet. I called High Tech Pets directly and they did not disagree with me and had the door picked up the next day. 3 1/2 weeks later, I saw the refund on my credit card, but not for the entire amount I paid. I called Pet Frenzy and asked where the rest of my money is. Later that day I received an email stating that I was not entitled to my full refund because nowhere in the literature does High Tech Pets claim the collars to be water-proof. They are charging me $45.38 for shipping charges