Complaint / review text:
We had two "wellness plans" with Banfield. The price for each pet continued to go up without notice. I tried to cancel the policy for several months. The phone number listed has no human or voicemail system. I wrote a letter asking to cancel the plans after over 11 years of having a policies. I never heard back. I finally wrote my credit card company asking them to stop approving the charges and at the same time my expiration date on the credit card expired. Thank goodness. Otherwise, I would have been charged until the day I died, not the dogs.
After the charges stopped, our family was harassed and called everyday of the week even after I asked them to only communicate in writing. Sunday morning, you can expect a call from their collection company. We were harassed until we paid the amount they determine we owed. We have not been to Banfield for almost a year and I was charged $99 and my credit was threatened repeatedly, plus, all those months I was paying prior to stopping the charges, an estimated $300.
Contact the elderly, you will find people still paying monthly to Banfield on pets that have passed away. Any attorney would have a field day with this insurance company. Possible class action. Go get them. I will never shop at Petsmart again because they allow their customers to be ripped off. We spend over $2000 a year and Petsmart just lost that revenue. We will be going to Petco.