Complaint / review text:
I took my 3 month old kitten to Banfield for her first appointment with them on 08/29/2011. I only had a couple of complaints about her runny eyes and runny stool. They did a complete exam on her. They said she was a little underweight, but other than that she was good to go! Banfield checked and said that her ears were clean, and so was normal, non-painful under the abdomen section. They did try to push the Wellness Plan on me the whole visit, to which I kept kindly refusing.
Today is 09/13/2011. I accidentally stepped on my kitty to where runny feces had come out of her. I was devastated! I called Banfield and told them of my emergency. They gave me an appointment for two hours later, nothing sooner! I rushed my kitten to a local vet, and they saw her right away. They did a physical exam, and said it felt like she had had stomach problems for a while. I did not hurt her in the incident, thank goodness! The vet said after the fecal exam that she has giardia! Banfield should have picked that up! The emergency vet said that her ears looked like she may have had mites when she was younger, and her ears weren't cleaned afterwards. Banfield had said that her ears were clean and odor free! I feel bad for stepping on my kitten, but I am glad that I learned that she has a nasty virus that needs to be treated promptly! I do not recommend Banfield to anyone.