Complaint / review text:
I purchased a humane containe pet fence system 18 months ago and have had nothing but problems with the collars. When the collar works the system is great, however, the collar is activated by walking past the television or walking on the second floor of the house. I have received replacement collars which were also defective. The company acknowledged that this was defective product and sent me the upgrade but only with a battery collar which died in one day.
I purchased a rechargeable collar and paid extra for it so that I would not have to buy batteries. Customer Service now wants me to pay an additional $80.00 for a new collar and is unwilling to correct the problem of a defective system. Customer Service is the worst I have encountered to include the president Nick Bonge. None of them have the common courtesy or decency to even return a telephone call.
The company wants me to purchase and additional rechargeable collar above and beyond the defective one that I already have.