Complaint / review text:
Banfield Veterinary Hospital on Heritage Trace inside of Walmart - My local pharmacy did not have the medicine in that another vet ordered. The cost of this medicine at the pharmacy was going to be approximately $15.00. Since they didn't have it in, they called Banfield Urgent Care and was told their office visit was $39.00 and the medicine was approximately $20.00. I had a "free" complimentary office visit per a coupon that I printed from the internet. I called them and they said they accept the coupon up until 10 P.M. When I went to a different veterinarian a couple of weeks earlier it cost me $78.00. This included the office visit, urine test and medicine.
Banfield charged me $150 for the office visit, urine tests and medicines, but took off $40 for the office visit, so for this vet visit it was twice as much and with the "discount" cost me $110.00. I noticed the medicine was over $30, when I was told earlier that this medicine would be $20.00 (I am rounding the cents). I asked about this and was told it was never $20. On top of that, they tried to sell me a lot of other procedures. They are twice as expensive for the same exact medicine, gave incorrect and what seemed like deceptive information and were overpriced altogether, making me feel like I went to the proverbial "used car dealer". I will never ever use their services again.