Complaint / review text:
I bought a pet containment system on May 3,2004. The first collar only worked 2 days and I had to return it. The company has sent 2 replacement collars that don't work either. I have e-mailed and phoned this company at least 7 times and never get a return call or e-mail. On the phone there customer service or tech support is never available, you have to leave a voice mail with no return calls. Last week I actually got a live operator, she looked up my order and told me thay had been sending me the wrong collar for my unit, that is why they wouldn't work. I said this makes sence, and she said they would send the right collar.
I called today and they have not sent a collar and will not send one until next tuesday. I asked for a person to complain to besides an operator, and I was transfered to another voice-mail to leave a message. At this point I don't need the fence anymore, after almost 3 months the dog is trained to stay in the yard.
I paid $134.14. But I have also paid to ship back 2 collars at $2.05 each.