Complaint / review text:
I have NEVER experienced anything that compares to the disorganization and miscommunication at Julep.
I signed up for Julep's free trial in June (just paid $2.99 for shipping.) I fully understood that I would be charged each month unless I canceled. I decided to let the subscription to continue (even though the products seemed over priced for the quality.) That's when strange things started happening. First, I received my July box at no charge, I had already received the free welcome box too of course, I let this go assuming maybe I'd get charged later. Then, a couple weeks later I got an email apologizing for my August box arriving late– except, that didn't happen at all.in fact I received it days before the email. Anyway, they added reward points to my account to "make up" for their mistake. Obviously this error was OK by me since I was never actually inconvenienced. Then I received another box, the one they thought arrived late. I felt sort of guilty about that since I ended up with two. Then a few days later I get a shipment notification for something. And a day after that I get an email apologizing for parts of my August box being missing (they weren't though!) Today I received a random manicure tool in the mail.
And finally this afternoon, I get the most recent apology email sent to everyone from the CEO.
Now I get that I shouldn't complain because I ended up with several free boxes and I've hardly paid much at all. But I can't imagine I'm going to keep getting lucky. It's only a matter of time before I get screwed by the chaos that is plaguing Julep. A company that makes so many mistakes in orders and shipping (even if their mistakes benefit the customer) clearly has major issues that need fixed before I give them any more money. I am going to cancel, but after reading the reviews and their CEO's message, I think I'll wait a week that way I hopefully get to deal with some decent customer service representatives.