Complaint / review / scam report
Item missing/bad customer service

Complaint / review text:
I am very disappointed in Ulta and will never shop from Ulta again. The first time I made a purchase in 2013, i wanted to return something and somehow Ulta representatives told me the warehouse did not receive it on time which is wrong. I shipped the products I wanted to return within the 30 days and had a receipt to show proof. Somehow, I lost that receipt but Ulta still refused to issue me a refund. I only got store credit.

Recently, I decided to make another purchased on a curling iron that was on sale. I got the curling iron but not the samples that the website told me I could request with a purchase. I even had the samples in my shopping cart. I prefer Sephora now because I have never had issues with them.

Contact information:
Author: Contact with Author

Offender: Ulta

   State: California   City: San Jose
Address: 1135 Arbor Drive
Phone: 8669838582

Category: Beauty & Appearance


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