Complaint / review text:
It took 18 days to receive order after 2 unanswered emails. I ordered Urban Decay Naked 3 for my daughter-in-law for Christmas on Cyber Monday.
I ordered stuff from Sephora on the same day and received it in two days with everything! When I received my order, I was already miffed about the delay, the promotional variety pack with 14 samples was marked as shipped but was on in the box. I emailed them a few days ago and have not received a reply, I don't expect one either.
I am going back to Sephora and will never buy from Ulta again! They obviously do not care about their customers. O