Complaint / review text:
My boyfriend ordered me a promise ring online at Zales. The ring is beautiful and means a lot to me but it is to big. So I went back to zales THE NEXT DAY AFTER I GOT IT and they said that since it was on sale we would have to pay the REGULAR PRICE to get it resized. Not only would we have to pay 200 more dollars but we would also need to buy their "life time warranty" that was suppose to come with THE RING WHEN HE BOUGHT IT. The lady was very rude to me and a B. She said that I should have gotten my finger sized. My lovely boyfriend surprised me with my ring how was I suppose to size my finger without even knowing I was getting one. She also put my ring on HER FINGER and sat there and judged my ring. This lady had no respect for my boyfriend and I. Zales is a horrible jewelry store. I will not be recommending this store to ANYONE. The horrible service and horrible way to treat customers is not right. We will be going to another jewelry store to get my ring resized for a REASONABLE PRICE.