Complaint / review text:
I have shopped at ulta for a long time and just spent $300.00 last week on products.
I had $20.00 in reward points so I used it for a purchase a couple of days later. I did not like the product and returned it the next day.
They would not give back the $20.00 in reward points. I will never shop at ulta again. What a ripoff!!! I feel that I earned those points and that's part of the rewards club.
To me, that is like stealing money that I had in an account. When I used the rewards, the clerk did not mention this.