Complaint / review text:
I am a new customer of HSN and I bought from them couple of items which I liked on their website. However, for some reason I returned some items which did not meet my expectations e. G.
The jeans (NYDJ) did not fit (too loose). The necklace was too big in actual as compared to the picture on the website, another necklace broke right away as soon as I tried to put it on, and the bracelets were too big on my wrist. Unlike other online shopping sites (e. G. Amazon.com and 6pm.com, I have no problem with returns because they credit the full amount that you were charged.
With HSN, there is a big discrepancy with the refund amount. For example, the NYDJ jeans, I paid a total of $59.95 which was free shipping and no tax. The refund they credited back was only $53.00. What happened to the $6.95?
They can't say that it's the shipping cost because it said FREE SHIPPING when I bought it. They should have credited the full amount of $59.95. This is just one of the six returns. All is lacking and the total discrepancy for the 6 returns is about $20.00.
This never happened to other online sites I shopped. When I emailed HSN about my complaints, they NEVER replied. I need an EXPLANATION why my refund is lacking, how they compute refunds, what freakin charges they are imposing to any returns, They are a big RIP OFF. I WILL NEVER SHOP FROM THEM AGAIN.
Please pass on this message.
Hsn rip off!!! Dont shop from them!!!