Complaint / review text:
I am a current student at Marinello, San Mateo branch. I quit my management job to fulfill my dream to become an instrument to make people beautiful. I always have my heart set to the art of beauty. I must say that going through the process of learning theories, and at the same time learning practicals made me respect the beauty industry. However, I regret to say that it is unfortunate that this organization is ran by unprofessional personnel. I have addressed my concerns and challenges with the school director, but none of issues discussed were resolved. There is also obvious "politics" going around in school.
Here are my frustrations: Ms. (daytime teacher) plays favoritism on her students and this is a letdown. She coaches vulnerable students to do "unethical" ways and means that is very much against code of ethics with the State Board of Cosmetology. She is condescending, intimidating and "power play" with her students. With that said, it makes it difficult to go to school. Some daytime students even transfer to night class so they don't have to experience being bullied by our own teacher!
The school receptionist, is very rude and disrespectful to customers (just check out Yelp). The school encourages us to promote our school, and bring customers and potential students. But the problem is doesn't return calls. Why? Because is always in Facebook or on the phone texting. What's also sad is that also pockets our tips from our customers who charges with credit cards - we have no way of tracing this but only when our clients tells us so. Conclusion: Success begins from the top. No matter how much Marinello advertises to promote their school, everything is futile if they can't even handle their own employees and staff. Would I recommend Marinello when I graduate? The answer is NO!