Complaint / review text:
My fiance and I found an engagement ring online that I feel in love with but we didn't know what ring size I was so we decided to stop into our local Zales. (Bay Park Square, 631 Bay Park Square Green Bay, WI) The ring was there so we purchased it but since I'm a size 4 it had to be special ordered.
We were told it would be 4-6 weeks and they would call us when it came into the store. It took 14 weeks to receive the ring we ordered. Not to mention the absolutely horrible customer service their employees. Stopped in 6 weeks after we ordered the ring to check on it and we were told it should come in any day.
Stopped in 9 weeks after we ordered and and were told that it should come in any day. Called about it 11 weeks in and asked about it and were told that he would contact special orders department and then call us back to let us know how much longer it would take. Never got a call back. Stopped in 13 weeks after we ordered it and the lady said that she would set the receipt out and have the man who sold us the ring track it down and call us later that evening.
Never got a call. Again. 14 weeks after we purchased we stopped in and I told the employee my problem and she got an attitude and acted like she had something better to do. The ring was finally there but I couldn't pick it up because my fiance wasn't there.
We stopped in the next day and I finally got my ring. 14 weeks later. Purchased 12/19/14 revived 3/27/15. Absolutely ridiculous.
And we never received an actual call that the ring was in the store ready to be picked up.
Honestly the ring still is a bit too big, slides around under my knuckle a good amount, but I will never deal with that horrible company again unless I absolutely have to. Very disappointing.