Complaint / review text:
This company, together with another called Getendure, offer 'free' samples where you only pay shipping. Somewhere in their disclaimer, they reserve the right to bill you, in my case over $300 because i did not contact them within the first 14 days of receiving the samples. At no point did I ever intend to buy $300 of face product, throwing my credit card out of wack. I was absolutely not sufficiently made aware of this 14 day window in their advertising. This has caused me to go without, and to default on other legitimate monthly payments, on top of having extra fees to pay to my credit card for going over the limit. They refused for me to return the untouched items. The 14 day window should have been prominently featured under the word 'Free'. This is dishonest, and I am told credit card companies in Canada (where this sort of scam is illegal) spend their days dealing with this particular scam-type with their customers. Really good beauty products companies do not feel the need to steep so low as to trick consumers!