Complaint / review text:
(English is my second language, I learn English only less than two and half years, So it is not easy to write a review in English), The below is my story with this company!!!
On April 06,2015 I bought a 24inchs classic above ground swimming pool from blue world pools, I got really bad experiences, the price is $11471, I thought a very high price should depend on a good quality and services just like what their salesman said!!! The salesman pressured me to buy with many devices, I trusted him and made a contract with him!!! But i was wrong!!!
On May 07,2015 their installer named Scott came to my house, but the pool was on the way, so on that day, just finished the land works, in the next day, May 07,2015, the pool came in with some parts, in the box, you can not see any informations about who made them, looks like very cheaper, 98% metal, 2% plastic, no any resin, this is a lifetime swimming pool??? It is a joke!!! Scott installed the pool Looks like professional, but I was wrong again!!! After he left, when the water pipe was filled by return water, the water was coming out from a connection between the filter and the pool wall, soon, the water from another place started to drip, I called the installer, no answer, sent a voice message, no answer, after that I called the service department of Blue World Pools, their services is not open after 5pm, but their sales is open 7*24 hours!!! The next day, I called them again, a taller who was not nice, big different with their salesman, I can not remember their names, sometimes it is difficult to remember a English name!!! This service man told me they will fix the drips in a couples of days, I ask him: %u201Chow many days is a couples of days? %u201D %u201CI don't know! %u201D, he answered!!! Nobody knows!!!
Next day, I tried again, this time, a man named Jim told me he will call the Scott and tell me when will he be my house, I was waiting a day, getting a voice message, I was told the Scott will be my home at Sunday (today) or Monday, until now (Sunday lunch time), I am waiting for 8 days, nobody contacts me, the more and more water is coming out, deck contracter can not work. I need a exact time when will he fix it, I can not stay in home a whole day. Called the Scott many many times, no answer, sent many messages, no answers!
Also, I found another thing about my pool system, no any water valves were installed between pump and pool wall, I called them, and asked them how can I wash my pump basket without valves? And I was told I can use a tower fill the skimmer before I wash pump basket!!! I said why a high price classic pool system, which is no valves, they said %u201Cbecause Blue World Pools do not like to install it ", if I need to use valves, the installer Scott will add them for me when he is fixing my pipes, but I need buy the valves form Home Depot myself, and also, maybe Scott will charge me!!! This is a biggest joke after I moved in US, now I know this is not a pool company, but it is a toy company!!!
I am still waiting for Scott, water still is caming out from pipes all day and all night!!! Total days—
Waste time, waste money, waste heart—
my pool water was cloudy!!! I bought a lot CHEMICAL from the pool store, Blue World%u2018s ion sytem is a joke too, i called the service, a taller said he sold the pool to me, not water!!!