Complaint / review text:
I'm an older student. I decided to finally follow my dream and start cosmetology. My advisor was amazing. I went through the high school diploma program and felt so much support from her. I couldn't be more excited to finally start. I attended school for 5 weeks without a kit. I had a loaner kit for 3 weeks but it had to be passed on to newer students. When talking to the registrar about my concerns she had an attitude and brushed off my concerns. I told her it was getting hard to participate in class without my kit. I expressed that I was already in school for 1 month and had not received it.instead of being apologetic or understanding she responds with rolling her eyes and saying "well no it hasn't been a month". It was 4 weeks at the time I spoke with her. There were 3 of us girls that started together and were told we would be getting our kit that week.
We called and spoke with corporate and they were really defensive and said we wouldn't be getting our kits until after 300 hrs so in the meantime I guess we're just expected to sit and watch everyone else twiddling our thumbs. I was really looking forward to finally starting my dream and I chose Marinello despite all the negative feedback I've heard. I'm greatly saddened and disappointed.