Complaint / review text:
Was told I could freeze my account for a 9.99 membership and when I went to go freeze it for the summer they told me I couldn't do that! Worst communication and customer service skills from the manager at the Grand Rapids Celebration North location! Unbelievable! What ever happen to the customer is always right! So wrong that they never communicated that with me. Go somewhere else, give your business to a mom and pop salon than them.