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Complaint / review / scam report
Massage Envy
Foot in the door / door in the face

Complaint / review text:
I have been to Massage Envy 3x. First massage was really effective (5 star), but It was very difficult to get another appointment with the same massage therapist; I ended up having to take appointments with others, who were not good (1 star).

Still I was willing to give it another shot, but they practice a MARKETING AMBUSH, which is a real turn-off. They try to bait the customer into year-long contract — you say "no thanks" but they continue to pitch.

The company apparently doesn’t realize how much of a liability it is, turning what was supposed to be a relaxing experience into a stressful one for the customer. By the time I was able to get away from them, I felt like I had escaped captivity.

Contact information:
Author: Contact with Author


Offender: Massage Envy

   State: Illinois   City: Elgin
Address: 14350 North 87th Street, Suite 200
Phone: 4803664100
Site: www.massageenvy.com

Category: Beauty & Appearance

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