Complaint / review text:
I have been to Massage Envy 3x. First massage was really effective (5 star), but It was very difficult to get another appointment with the same massage therapist; I ended up having to take appointments with others, who were not good (1 star).
Still I was willing to give it another shot, but they practice a MARKETING AMBUSH, which is a real turn-off. They try to bait the customer into year-long contract — you say "no thanks" but they continue to pitch.
The company apparently doesn’t realize how much of a liability it is, turning what was supposed to be a relaxing experience into a stressful one for the customer. By the time I was able to get away from them, I felt like I had escaped captivity.