Complaint / review text:
I TOTALLY AGREE With this comment. I joined Massage Envy in Waldorf Md last summer 2014 after receiving a fathers day massage from my wife. We shortly moved a few months later to Bristow, Virginia. I figured that I would transfer to a closer Massage Envy but that's not their policy I was told I had to stay with Massage Envy in Md. Ok so I'm like fine can I have my wife take one of my sessions since I am busy with work and unable to use my massages. I was told my wife could not use the massages however if I paid $200 she could use their services as she's not a member. As of today June 25th 2015 I have almost 7 unused massages. So then I was like I would cancel my contract, they informed that my contract was ending but for me to cancel I would have to fill out a cancellation form to terminate my contract, because the contract would auto renew if I didn't. So not only will I not be able to use services I paid for but I cannot simply cancel my contract without taking the time to complete a cancellation form for a contract that was only for one year.