Complaint / review text:
I've been to the salon 3 times and always to the same person. The day before my appointment I get a text asking if I'll be showing up.
Today I didn't get a text, so I called. Found out that the person I go to is no longer there (last appointment was 4 weeks ago) and no one else could do my hair tomorrow. I needed it done because I am going on vacation - that's why I scheduled the appointment at my last visit.
You'd think Ulta would follow up with clients and make sure someone else could do their hair when a stylist is no longer there. Needless to say, I'm very mad.