Complaint / review text:
My son recently completed had his braces removed. The Orthodontist wrote a prescription for a high fluoride concentrate toothpaste.
We do have insurance coverage for prescriptions so I was rather surprised upon checkout to discover the cost of the toothpaste. I asked the young lady checking us out if that was the price after insurance coverage and was given a glazed look and a Shrug! I asked "would you please ask someone?". At that point she turned around and shouted to the pharmacist "This lady wants to know why this is so expensive".
What happened to a little courtesy and privacy in a pharmacy. The pharmacist was not at any level nicer than the checkout staff as he answered back with his own shout "Yes that's the price if they don't want it they don't have to buy it".
I'm not sure what CVS does with my CVS Card information (do they sell our names and addresses along with purchase histories?) but they will no longer have my information to use.
This is not the first time a CVS employee has been extremely rude (there are CVS practically on every corner in this part of town). I believe we will be switching our business to WalGreens!