Complaint / review text:
I signed a contract with Massage Envy In Clear Lake Shore, TX and was not using it often enough and ask them to freeze my account so I could get use out of the ones I had accumulated. I had 4 prepaid massages that I had not used.
So I called to make an appointment and was told by the owner that I had to reopen my account before I could use any of the massages I had prepaid for. I said this is not right that I paid for those massages and I should be able to use them without the company deducting anymore from my account. The owner of Massage Envy told me to turn the other cheek. Well friends their are plenty of good places to go for massages in Texas other than Massage Envy.
Please take my advice and do not sign any contract with this company, better yet do not give them a penny of your money.
I wished I had checked them out before signing. This is the TRUTH