Complaint / review text:
Run far away frome Zales! They are the worst excuse for a jewelry store.
My fiance bought my engagement ring from them and when it got sized down it started falling upart. We sent it in to get fixed, but Zales recommended that we order the ring to be made in my size. We did so. I checked on the status of my order numerous times and the manager kept telling me that it was ordered.
Come to find out they never ordered it and my ring was discontinued. Now I have to choose a new ring and Zales didnt offer to do anything special for us. They simply told us that it was nobody's fault!
Are you kidding me? We are planning to go demand our money back!