Complaint / review text:
In February of 06 my fiance bought me an engagement ring from zales in Layton Utah, within having the ring for less that 2 weeks the diamonds began to fall out! Ive had them replaced several times and had to eventually take the ring to my personal jeweler.
When i took the ring in to have it cleaned for of all things MY WEDDING they told me that i would have to have it sent out and it would be back in aprox. 6 weeks!!! I ended up taking the ring to a local jeweler who added 2 tiny prongs to the ring and charged me 15 dollars no stones have fallen out sense, however when i took the ring in for inspection for my diamond bond they informed me that i had voided my warranty by having work preformed on it and they would no longer clean, repair or replace the ring.
When i asked about a prorated refund of the 280 dollar lifetime bond the guy laughed in my face and said" your kidding! Right!?" i love my ring but would never do business with them again.