Complaint / review text:
On 3/16/13, I was informed I would have to pay to replace my diamond that is missing from my ring purchased from zales and my lifetime warranty was no longer valid due to not having my ring inspected every six months. At that time I was informed the ring would be available for pickup in a month.
I contacted zales 4/10/13 and ess told the ring was sent to the corporate office and when it arrives to the store a sales associate will contact me add soon as the ring enters the store. I contacted Zales again on 4/16/13, as it had been a month I was told again the ring was not in store. I received a call from zales informing me to make a payment on another ring. On 4/20/13, while making a payment on my layaway I questioned the zales associate about my ring that was sent to corporate and at that time I was told the diamond had not been replaced and the ring now had to be resent to corporate FYI per the associate the ring had came back into zales store on 4/17/13, which means someone failed to contact me regarding my ring.
While in zales I asked how long would it take for me to receive my ring and was told the ring would be available for pick up 4/27/13.
On 4/25/13, I was informed that the ring would now have to be picked up at a later date in May 2013, sometime. At this point I'm highly disappointed with zales, my family and I have been purchasing items from zales since 2000 we have referred several individuals to zales and to date I hope none of those individuals face what I'm facing or be treated as I'm being treated by zales, I really would appreciate it someone could assist me with reviving my diamond wedding band that I no longer have in my presence.