Complaint / review / scam report
Zales - cheap jewelry and a lack of customer service skills

Complaint / review text:
My fiancé purchased an engagement ring for me from Zales about 2 1/2 yrs ago, within that time period the diamonds have fallen out of the ring about 3 times. After that, Zales gave me another ring, lo and behold, after taking the ring in to be cleaned at Zales a diamond fell out of that ring.

I got the ring inspected and it was promised back to me about 1 1/2 wks later. Well, almost 3 wks went by, I didn't receive a call, so I called Zales. When I went to pick up my ring, there were two workers in the store conducting business with customers. I actually waited in the store and was totally ignored, common courtesy is to at least say "Someone will be with you shortly".

This has happened on more than one occasion. I believe all Zale workers should receive customer service training.

Contact information:
Author: Contact with Author

Offender: Zales

Address: P. O. Box 152771
Phone: 180031118003115393

Category: Beauty & Appearance


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