Complaint / review text:
DO NOT purchase anything from ANY Zales. They are a bunch of LIERS!
Experience 1- Called Zales at the Altamonte Mall in Florida and asked if they had a ring and could put it on hold for me. Told the girl I would be there to pick it up in an hour. Drove 30 minutes to the store and when I got there the girl told me she "Had to sell it" and laughed in my face!
Experience 2- Called the Fashion Square Mall in Florida and they told me I would have to call back in an hour they were "really busy".
Experience 3- They say "Easy store payment". I went to 2 different stores trying to pay my bill and they ALWAYS gave me the run around. Then I was charged a $25 late fee. WTF? Why is it so hard to pay your bill?
Experience 4- Went to Zales Outlet, Waterford Lakes Flordia and did an exchange. I picked out a beautiful engagement ring and the girl told me I was "getting such a great deal". I bought the ring and ended up buying my fiances ring. When I looked at my bill I owed the price of the ring plus what I owed from my previous ring. Why would you tell me I am getting a "great deal" and not explain anything?
FINAL EXPERIENCE - Called Zales weekly for the whole month of July. Every time I called Customer service was VERY rude. I was told every time a manager would call me within 48 hours. I never got a call. The final time I called I finally got a manager and he was just as rude as his customers. He pretty much told me nicely that he didn't care and to kiss his. Since this is how MANAGEMENT is. Btw that was the General manager I don't want anything to do with this company. I will be returning EVERYTHING I have purchased and will be going across the street to Kays. Save yourself the troubles and headaches and DO NOT shop at Zales!