Complaint / review text:
On 6/27/2013 I had to send my engagement ring into diamond bond. I had been having problems with diamonds falling out, I was told that my ring would return to the store 7/26/2013. I had to call the store on 7/27/2013, to verify my item was in.
I was told by the store manager that my ring had not come in, and that if I wanted to I could call back later that day to see if it had come in. I did call back later that day and the following days after and my ring had yet to come in. The manager did inform me, he was going to send an email and would call me when he knew where my ring was. He then informed me that he talked with his "DM" and they were trying to "figure things out." On 8/2/2013 I was contacted by the store manager, letting me know that my ring was in and ready for pick up.
As I was at the store looking over my ring, I noticed that something was not right. There were still a few diamonds out of place on the head of the ring. I looking in the inside of the ring, and I was stunned. I told the manager, "this is not my ring!" I went on to explain myself, my ring was purchased 5/06/2009 from that time the vendor was making this ring different.
My ring WAS NOT hollow in the inside, the inside of my ring had a full sleeve of gold inside. The new style, is hollow in the inside with bridge working and is much lighter. I know this because I had worked for Zales from about 2008-2013. As I was talking to the manager about this, a customer came into to the store and he walked away to help them!
Leaving me with a new worker that could not answer any of my question. I am so hurt by this whole ordeal. I have called into to Zales customer twice now, because of the way that I have been treated (since leaving the company), and now I do not have the original engagement my fianc proposed to me with.
I did not sign to pick up the ring, it is still at the store. The supporting document that I uploaded, is from the first complaint, when a worker refused to sign off for my diamond bond (at the same store).
Product_Or_Service: 1 1/4 ctw 14kwg