Complaint / review text:
My Mom passed away and had massages she paid for with her monthly account. She was going through radiation and chemo and could use the massages.
She passed shortly after and massage envy wanted me to pay for past due amount as we closed her bank account after she died. They refuse to give a refund. They said I could transfer them to me. The OWNER of the Massage Envy in Eugene, OR has since tore up the contract I signed so the massages could be used.
They now refuse to offer services that were paid for and reneged on a contract. The owner refuses to contact me and I can't get an answer from the corporate office.