Complaint / review text:
I paid for a trial sample of Stages of Beauty Grace face cream (4.99) which was the shipping cost. It arrived and I haven't used it yet, but while checking my credit card tonight, I was shocked that I was charged $4.99 on March 11 which was the shipping cost, then again on March 29 another 74.98 with the transaction detail which states Continuity/Subscription Merchants! What? I did not ask to have multiple shipments for any 74.98 per month for a face cream. Now I contacted the phone number on my credit card, and surprise, they have high volume calls and the wait time (so far) has been 20 min. BUT, when they finally came on the line, she stated that I am only eligible for a $42 refund. What? I am furious and will be reporting this to my credit card company.