Complaint / review text:
5/31/14 I went to the Piercing Pagoda at the Galleria of White Plains to get my granddaughter who is seven months old ears pierces I was told that the piercing was free and that I would only have to purchase the earrings so I saw a pair that didn't have a price on them and asked the associated to checked the price she came back with the earrings and stated that they was 29.99 so I told her that I wanted them along with the silver bracelet that I picked out that was on sale for 24.99. She place the earrings aside and left and then another employee came over and pierced my granddaughter's ears with the earrings and then she asked if I had wanted to purchase the 5.00 warranty on the earring which should of came to 59.98 plus sales tax but by me paying attention to comfort my granddaughter I never realized that I was charged 41.99 for the earring until we left the store and I went to look at the receipt.
We went back to speak with the associate about the charge she said that the other associate gave me the price for one earring and I told us why would I pay for one earring when I was getting my granddaughter's ears pierces but she wasn't making no type of sense so we ask to speak with the manager and the manager was like we can bring my granddaughter back on Monday and they will pull the earrings out of her ears and replace them with a cheaper pair and that she could not give me the earrings that my granddaughter has in her ears for the price that was originally stated by her employee so I told her that I am not going to put my granddaughter through any more pain and that I would return my bracelet which I did but I will never shop at another piercing pagoda ever again I use buy from them all the time when my daughters were younger and I had even gotten their ears done by them when I used to live in Pa I had never have any problem like this at any of the other shops.
I just know for sure that I would never shop at the Piercing Pagoda at the Galleria of White Plains again. I returned the bracelet the same day but still ended up paying 41.99 for the earrings and still waiting for the credit of 27.10 for the bracelet to be return on my card.