Complaint / review text:
This is more a review for the company and it's lack of integrity more than a review on it's products. Because of the shifty system that they have it really doesn't matter how fabulous the products are I will never order from this company again. I was recently charged $74.98 after ordering a free sample, which according to what I was reading all I had to pay for was the shipping. It said nothing about a trial, let alone how long the trial would be and what the charges would be when the phantom trial expired. If the products were as good as they claim, which frankly they're not, then the company wouldn't have to conceal the information about the sample actually being a trial. They would be able to send a sample and let it speak for itself. Proof that they must not have that much confidence in their own creations/products. The customer service rep that I spoke to over the phone gave me three different refund quotes, only after I pushed for further information. Finally she admitted that I could return the product and be refunded the full amount excluding shipping. This was after being quoted a refund of $30.00 as well as $40.00. I would have been much more understanding if the customer service rep had just been completely honest about what my options were to correct this misunderstanding, instead of picking and choosing the information to give me in order to sell sell sell. This is not a company that I will ever do business with again.