Complaint / review text:
On several occations the Collection Department deducted huge amounts from my Personal Cheque Account without my permission. The bank handed me over to DMC a collection department for a FNB personal loan and I have made arrangements with DMC. On 18 July 2014 an amount of R3 329.68 was deducted from my bank account. On 20 August 2014 an amount of R4 764.33 was once again deducted from my account without any permission. Access to my cheque account should be limited to me the client and the bank can only access my account with my permission. I am planning on opening a case against FNB because the money taken from my account was without my permission and according to me it is a criminal offence. I want FNB to refund my money taken without my permission immediately. I have reported this on several occasions and today as well. This unlawful practice of FNB is unacceptable.