Complaint / review text:
I got a payday loan for 250 dollars. I just needed it until my next payday. I paid it off two days early using the website. During the processing time after you hit submit, the website stopped responding. They took 294.12 out of my bank account but on the website it showed it as unpaid. I called and spoke to customer service and the person I was talking to extended my due date and said it would be investigated. Those days past and they automatically charged my account again for 294.12. I called again. They deny any payment before they charged me. They said I would have to handle it through my bank, which I did.
My bank reversed the first payment and closed my claim case. The next day Speedy cash automatically took out another 294.12 saying that they received a reverse transaction. I told them that was my claim from the bank. They asked me to fax over my bank statements, which I did. They admitted to seeing what I was claiming but then refused to help me. They even went as far to say if I make a claim again they will charge me again. So here I am out of 294.12 dollars and with no one from speedy cash willing to help me. I will not use again and I will not allow any friends or family to use speedy cash. There are better companies that won't rip you off.