Complaint / review text:
I co-signed a student loan for my son. It went to my son's college for certification. The school mentioned that they cannot process the loan until Sallie Mae corrects the mistake. I called Sallie Mae and they said that I entered wrong code for school. I remember entering school name BUT there was no entry for school code. Their software simply failed to produce the right school code from the school name. I called and the representative took the application over the phone.
In summary, my FICO scores dropped approx. 20 point because there were 3 Hard Credit Inquiries. I'd like Sallie Mae to fix this issue ASAP. We went elsewhere for the loan and I am still getting emails asking me to accept the loan.