Complaint / review text:
Being a standard bank client for the last 22 years, and currently a Prestige client, I must inform that I am deeply disappointed with the current standard of service from the Home Loan Call Centre.
Being a professional that thrives on efficiency and innovation, and as much as this "appears" to be in place with Standard Bank's Homeloan Call Centre, I've been now awaiting a pledge from the respective department since June 2014, with no status update on my application, and every single time that I call the Homeloan Call Centre, the operator apologises for the inefficiency and assures me that the matter will be escalated. It's now been almost four months to date with no feedback or status update on my application for the homeloan pledge from Standard Bank. I must be thankful that it was a pledge that I requested for from Standard Bank, should it have been a really application waiting a decision from an OTP, I would of most certainly lost the property awaiting the Standard Bank Homeloan decision. I must ask the question as a Prestige Banker, is this the peoples go to Bank...?