Complaint / review text:
Ikholwa Children's Home has three bond accounts with STD bank, 2 of which are paid up. As we rely on donations which can be erratic, cash flow is a problem. As a result having random access to our bond is critical. We tried to access funds last month and discovered the facility was no longer available.
We were told we needed to apply for the facility again!!!
4 weeks later and no response
complaint number logged today 7002446805
Would be great if the bank can explain to the children why they're doing their homework in the dark because the electricity has been cut off
Northcliff Branch are useless - the call centre is useless - everybody is... How many people do we need to speak to - 14 and counting!!!