Complaint / review text:
I upgraded my life cover with 1Life direct in June 2013, since I had recently done my blood test under the previous cover I was told I would not be needing to do another one under the new cover. When I received my policy documents I realised I was under covered, I sent an email to Kenan Angrik on the 30/06/2014 to enquire about the matter and to have my cover split between my wife & I and I have not received any response. It's very demorilising to be on the receiving end of such terrible service from a company I am loyal to. Such treatment is a great violation of trust. Please communicate via email awaiting a very prompt reaponse from 1Life direct, thank you.