Complaint / review text:
I opened this bank account under the premise that it would make for easier deposits and checking, despite my misgivings about it being completely online and having no physical access points. After making my initial deposit, I was told it would be over a week before I would have any kind of access to my funds by way of debit card or paper checks. When I started to run low at my current bank and needed access to the funds in my Ally account, I was told it could still be longer before I could use the funds. I was then told that I could make a wire transfer from my Ally account to my local bank same day with no problems.
When I went to make the transfer I was informed that it would take a minimum of 2-3 days to process, so again I called customer service to see what I could do. They told me they'd waive the fee for same day transfers but that I'd be sending the paperwork in too late to process same day so it'd be next day instead. I figured it'd be fine as I was about to be home for the day and didn't plan on going anywhere else.
When I arrived at work this morning (the day following the transfer request), I was called by Ally's fraud prevention team and told my account had been completely frozen and that they required my driver's license, social security card, a bill verifying my address, and my pay stub from the check that had been deposited. When I asked why they needed a pay stub I was told that just because my check had posted into my account that it didn't mean that I could use it, which boggled my mind because I thought that's what "posted" meant, that the funds were available to use. Apparently not.
I was then informed that it would be 7-10 business days for them to verify the check from the time they received my pay stub copy and that I would have absolutely no access to those funds until then. So my same day transfer to a verified local bank account has turned into my account and funds being held hostage for up to two weeks all because I decided I'd made a mistake in opening an account with this bank and tried to fix it.