Complaint / review text:
18 years with Tricare and United Health Care shames the Tricare name. I know the government can terminate the contract for cause (lack of performance) or for convenience and I hope everyone out there reads this and knows they can cancel this contract! I have been asking for it and now have proof that United Health Care even refuses to follow Tricare policy.
I disputed a denial and asked for a peer to peer review in my letter after talking to my PCM and he agreed to the peer to peer review. The director of United Health Care simply ignored my right given through Tricare and properly requested btw, and decided to deny without a proper appeal. Please report all violations that United Health Care is responsible for so we can get them fired. They lack the ability to properly service military and military families and retirees and should have never been awarded the contract. I spoke with a United Health Care rep and mentioned I would report my complaint and she said "go ahead, we are Tricare"! They have no clue.