Complaint / review text:
I set up international banking with Nedbank on Saturday 20th September 2014. The call centre wanted a Botswana phone number which I could not give. I arranged for my wife to give them the details as soon as I got one. I gave details for her and was given a reference number. I arrived in Botswana to use my account. The ATM welcomed me as someone else. Firstly as a decent person I did not wish to draw money from some one else' s account and secondly I was afraid of, so I contacted my wife and asked her to see if she could get an Nedbank to sort out my predicament. Even with the reference number all that she got was a flat no from Nedbank and a refusal to help. I do not have access to a phone out phone so I sent an email via the Nedbank web site explaining my problem and asking them to contact me. 30 hours later I still have had no reply from Nedbank. I cant believe a human being let alone a so called customer centric bank could feel so little and do so little. It is a disgrace and I will be in and outing my money from this account into another account at another banking institution.