Complaint / review text:
Payed off loan and cancelled Autopay. Nelnet still debited my account afterwards.
They can take the money in a blink of an eye but it takes 8 weeks for a refund. Poor customer service after paying diligently over the life of the loan. They had no explanation for the mistake. Now it makes me very wary of autopay for the rest of my accounts.
This loan was a monkey on my back.
If possible get a loan from somebody else or do not take a loan to begin with you'll be in debt for a very long time. This is unbelievable!!!