Complaint / review text:
Talked with Sara part of the CEO's office. I looked into USAA a few years ago.
I was looking at renting out my house and moving into my girlfriends/now wifes house. They said in order to rent out the house I would have to have landlord insurance and renters under her house. She had a different insurance company and did not want her to switch. So I never changed, but just on the quote they started up renters insurance.
I called in 4 times to cancel. So I decide to start auto insurance up with USAA a few months later. Don't know why. So to fast forward, I had USAA take the payment out of my bank USAA to make payments.
I travel a lot for work so when I come home sometimes do not see all the mail. I have let the insurance go a few days past payment date but never owed them too much. So they cancel my insurance because it is too difficult to pull it from the USAA checking account. I call in and complain and have to fight my case with 2 managers, because I was in the wrong.
I am sorry that I trusted you. So they state that they will keep my insurance and keep the bill the same. Silly me I except that and two months later see my insurance bill has went up $100 per month. So I call and they send the case to the CEO's office.
I talk to Sara today and she let me know that they still have been billing me for renters and would be trying to figure out how much to give back to me. Also she stated my bill will be higher because of the cancellation that they did not take out of my account that they have with them. What a bunch of monkeys. I am said that they state they serve veterans, but take more money that they stated and try to blame it on the customer.
Sara I hope you do not represent the whole company, but after how I have been treated am switching to another company for insurance and changing my bank account. Thanks for caring USAA and Sara!