Complaint / review / scam report
Jackson Hewitt
The Jackson Hewitt iPower card is backed by an organiza...

Complaint / review text:
The Jackson Hewitt iPower card is backed by an organization that provides no customer service to you and yet expects you to trust them to handle your money. Even after loading money on to the card, I have not been able to get access to customer service by either phone or through the website, and cannot get my current issue of how to access my account online after having registered more than a month ago. The site keeps sending me to the automated voice system at the 866 customer service number, which in turn tells me I cannot receive customer serivce.

I have filed a formal complaint through the Better Business Bureau office of W Georgia in Columbus, and advise that customers of Jackson Hewitt use more reliable types of prepaid debit purchased through well known retailers to receive their tax refunds and not to trust them to this kind of scam artist operating under the umbrella of a well-known company name.

The money that I loaded on the card is lost, and even though the automated system lists it as my balance, I cannot use the card or receive customer service explaining why I cannot use the card. A formal complaint has been filed, and I will not be doing business with Jackson Hewitt again.

Contact information:
Author: Contact with Author

Offender: Jackson Hewitt

Country: USA

Category: Business & Finance

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